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Privacy Statement

Responsible Office in Terms of the Federal Data Protection Act (BDSG):

Berlin Tourismus & Kongress GmbH (hereinafter referred to as “visitBerlin”)

represented by Burkhard Kieker, CEO.

Am Karlsbad 11,

10785 Berlin, Germany


We are pleased that you are using our website and thank you for your interest in our services and products. Protecting your privacy is very important to us. Therefore, please note the following information:


Collection, Processing and Storage of Data

You can use our website without any personally-identifiable information being collected by us. The collection of personally-identifiable data is required to make and execute contracts, to open a customer account, or to make contact with visitBerlin. This data will be used solely for the purposes mentioned above unless we receive your express consent otherwise. The data will be used only to the extent necessary for the specific purpose, such as making, executing and invoicing of contracts. Once said purpose has been fulfilled, your data will be stored in compliance with tax and trade law requirements, but will be deleted after these periods.

A log file is created with every visit to our sites and every time a file is accessed. This data cannot be identified as belonging to specific individuals due to technical limitations. We do not merge or compare these data with other data sources; the anonymised data is deleted after being used for statistical evaluation. Each record consists of:

  • the site from which you requested the file;
  • the name of the file;
  • the date and time of the request;
  • the amount of data transferred;
  • the access status (file transferred, file not found, etc.);
  • a description of the type of web browser used;
  • the IP address.

IP addresses are encrypted and therefore give no indication of the user’s identity. Only the data needed to send the newsletter are stored.



You will receive our newsletter only after you have explicitly confirmed that we should enable this feature for you. This is done by the so-called double opt-in method. This means: prior to sending you your first newsletter, we will send you a confirmation email in which you will be once again asked if you wish to receive our newsletter. If you confirm the link provided, we will send you our newsletter.

If you confirm the link provided, we will send you our newsletter. You can unsubscribe from the newsletter at any time by using the “Unsubscribe” link found at the bottom of every newsletter. You can send an email or letter by post to the contract addresses given under “Information on Customers’ Rights and Contact Persons”. Your email address as well any data collected about user behaviour will then no longer be used for newsletters.


Information, Correction, Blocking or Deletion of Stored Data

You have the right to make a free request for information about the data we have stored about you and the right to correct, block or delete this data. The same applies to the revocation of consent to store your data. If you revoke your consent or request deletion of your data, your data will be deleted accordingly. This does not apply to data which must be retained according to statute or other contractual obligations.

For information, blocking, deletion and correction of your data or to revoke your previously given consent, please contact visitBerlin as listed at the bottom of the website.

You can always request information about the data we have stored about you and the personally-identifiable data we have disclosed to third parties and revoke consent previously granted. Please address your request to the address/email listed under “Information on Customer Rights and Contacts”.

In all other instances, your personally-identifiable data will not be disclosed to third parties except in those exceptional cases where we are required to do so by law or appropriate judicial or administrative order. If you receive advertising from Berlin Tourismus & Kongress GmbH or one of its cooperating partners despite having filed a revocation of consent to such use of your data, please contact us immediately. In this case, please use the contact information at the bottom of the website.


Sending of watchlist by mail

The mail address you enter in the address field is not saved on the server for the purposes of sending the Watchlist via e-mail.


Use of cookies

To make your visit to our sites more attractive and to enable the use of certain functions, we use cookies. Cookies are small text files stored on your computer. Most of the cookies we use are deleted from your hard drive after ending your browser session (so-called session cookies). Other cookies remain on your computer and allow us to recognize your computer on your next visit (so-called long-term cookies). To help you during your visit to our website, a watchlist function (permanent cookie) allows you to collect information about the hospitals you have selected.

Internet browsers are set by default to accept cookies. However, users can deactivate the storage of cookies or configure the browser to issue a prompt before cookies are sent.


Use of Matomo

This website uses Matomo, an open-source software for statistically analysing visitor access. Matomo uses cookies that are stored on your computer and allow your use of the website to be analysed. The information generated by the cookie about the way you use the website is stored on a server of German hosting provider Hetzner. Your IP address is anonymized immediately after being processed and before it is saved. You can block the installation of the cookies by configuring your browser software accordingly; however, we advise that in this case you may not be able to take full advantage of all the functions this website offers.


Information on Customer Rights and Contacts

You have the right to make a free request for information about the data we have stored about you and the right to correct, block or delete this data. If you have any questions about the collection, processing or use of your personal data, please contact us. The same applies to information, blocking, deletion and correction requests concerning your personal information and for revocation of consents granted.

Berlin Tourismus & Kongress GmbH

Data Protection Officer

Am Karlsbad 11, 10785 Berlin

datenschutz [at]

Current as of: February 2017

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